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WhatsApp Inbox

Manage WhatsApp Business conversations inside Opzello

Last updated 2026-09-12

The WhatsApp Inbox connects a WhatsApp Business number to Opzello so you can read and reply to conversations without leaving your work hub. Conversations, contacts, and analytics all live alongside your logs and meetings.

Setup

Open WhatsApp → Setup from the sidebar. Connect your WhatsApp Business account by following the on-screen prompts. Once connected, your phone number appears in the inbox header and incoming messages start syncing.

Inbox Layout

The inbox is split into two panels:

  • Conversation list (left) — searchable list of all contacts who have messaged you. Filter by status: All, Unread, or Resolved. Unread count badge appears on the tab.
  • Chat panel (right) — full message history with the selected contact, send field at the bottom.

Filtering Conversations

Use the filter tabs above the conversation list to switch between:

  • All — every conversation.
  • Unread — conversations with unread messages.
  • Resolved — archived or closed threads.

Analytics

Open WhatsApp → Analytics for message volume charts, response time averages, and conversation resolution rates over time. Use this to spot peak messaging hours and adjust staffing or automated responses accordingly.

The Analytics page also has Team, Search, Report, and AI History tabs. AI History lists past AI-generated replies and summaries produced from WhatsApp conversations — see AI Features → AI History for how history works across all AI-powered areas.

Linking to Contacts and Meetings

WhatsApp conversations can be linked to existing contacts in your CRM. Open a conversation and use the contact link action to associate the chat with a contact record. Linked conversations appear in the contact's activity timeline under Meetings → Contacts.

Tips

  • Keep WhatsApp open in a sidebar tab during working hours; the unread badge updates in real time.
  • After resolving a conversation, mark it as resolved so the Unread filter stays clean.
  • Link high-value conversations to contacts before logging a follow-up meeting—context carries over automatically.