Support

How can we help?

Tell us what happened and what you expected instead. Every ticket gets a number by email the moment it lands, and the more urgently it is affecting you, the higher it sorts in our queue.

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Quick answers

Common topics

What happens after I send this?

You get a ticket number by email straight away. Reply to that email, or quote the number, and it lands on the same ticket rather than starting a new one.

What does priority actually change?

It sets how urgently your ticket sorts in our queue, and nothing else. It is a property of the ticket, not of your plan — every plan, free included, can mark a ticket urgent.

Can I change my plan?

Yes. Open Billing in the Hub to switch plan, manage your card or download invoices, or send a billing ticket here and we will do it with you.

Is my workspace data private?

Your workspace content is scoped to your workspace. Support sees what you put in a ticket, and anything further only when you ask us to look.

The AI features are not responding.

Check your remaining AI tokens first — a workspace that has spent its monthly allowance stops at a 402 rather than failing silently. If tokens remain, send a technical ticket with the mode you used and the message you saw.

System status

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