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WhatsApp Business · Shared team inbox

Your team’s WhatsApp, with a memory.

One number, one queue, one owner per conversation — and an AI that reads every message as it arrives, so the complaint from Tuesday does not surface as a cancellation on Friday.

Start 14-day free trial Read the questions we get

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Opzello · WhatsApp Inbox · 3 unread
Open · 4
LM Layla Mansour Third time I’m asking about this delivery. 2m
DK Daniel K. What would the annual price be for 40 units? 11m
OS Omar Saeed You said you’d check and come back to me. 3h
NR Nadia Rahman Perfect, received it this morning — thank you. 1d
LM Layla Mansour Assigned to Yusuf Complaint

Where is order #4471? It was due Monday.

Checking with the courier now — one moment.

Third time I’m asking about this delivery.

AI draft · not sent Layla, I’m sorry about the delay on #4471 — it’s out for delivery today before 6pm.
Complaint Third message, same unresolved order.
Buying signal Asked for annual pricing on 40 units.
Missed follow-up You promised to come back. Nothing sent since.
Example workspace — the names, messages and timings above are invented.

The conversation

Everything teams ask before they switch.

These are the real questions, in the order they usually arrive. No demo call required to get the answers.

We already share one phone. Why change anything?

10:02

Opzello

Because a shared phone has no idea who is responsible for what.

Opzello puts one name against every conversation, keeps the history when you reassign it, and shows you what is still unanswered — without anyone having to ask in the group chat.

Today’s queue · example workspace

Layla Mansour Yusuf · 2m
Daniel K. Mariam · 11m
Nadia Rahman Resolved
Omar Saeed Unassigned · 3h

Do we lose our number, or our customers?

10:04

Opzello

Neither. You connect through the WhatsApp Business Cloud API and keep the number your customers already saved.

Nothing to reprint, nobody to notify. The honest caveat: WhatsApp does not hand over your old chat backlog, so history in Opzello starts the day you connect.

Connection · example workspace

Business number +971 50 ••• 4471
Cloud API Connected
Last webhook 14s ago
History from connection forward

What does the AI actually do? Be specific.

10:07

Opzello

It reads every conversation as it arrives and scores it against five things. That is the whole list — no vague “insights”.

Complaint

Someone is unhappy

Escalation language, or a third message about the same unresolved thing.

Buying signal

Someone is ready

Price, quantity, delivery time, or how you compare to the alternative.

Churn risk

Someone is leaving

Falling engagement, cancellation language, complaints never closed out.

Question

Something went unanswered

A real question still sitting in a thread somebody already marked done.

Missed follow-up

A promise was not kept

“I’ll check and get back to you” — with nothing sent since.

Every signal opens the thread

Nothing is a number you cannot click into and read for yourself.

Is it going to message my customers without me?

10:11

Opzello

No. Out of the box the AI replies to nobody — it writes a draft when an agent asks for one, and that agent sends it.

Automatic replies exist, but they are a switch you turn on deliberately, scoped to rules you set — not something running quietly on day one.

Suggested reply · not sent · example workspace

Layla, I’m sorry about the delay on order #4471. I’ve checked with the courier and it’s out for delivery today before 6pm. I’ll confirm the moment it’s handed over.

How much, and does it go up per person?

10:15

Opzello

Seats are pooled, so no — adding a teammate does not change the bill until you run out of seats.

Every account starts with a 14-day free trial of Pro, and no card is needed to start. WhatsApp’s own conversation fees are billed to you by Meta, not by us.

Pro Founding price

$29 /mo Save 50%

Regular price $59/mo · locked while you stay subscribed

  • 8 pooled seats
  • 500 AI analyses a month
  • Campaigns & smart segments
  • Media broadcast templates
Start 14-day free trial
Team Founding price

$79 /mo Save 46%

Regular price $149/mo · locked while you stay subscribed

  • 18 pooled seats
  • 2,000 AI analyses a month
  • Extra seats $5/mo each
  • Everything in Pro
  • Read-only REST API
Start 14-day free trial

Lock in your founding price for as long as you stay subscribed. When the founding offer closes, new customers pay the regular price.

What if it’s just me right now?

10:18

Opzello

Then it is the same product with nobody to assign to — same inbox, same five signals, same reports.

Add your first teammate the week you actually need one.

  • Quick replies
  • Holiday hours
  • Automations
  • Campaign broadcasts
  • CSAT surveys
  • Contact profiles
  • Daily digest
  • Goals & OKRs
  • Weekly reports

Can we get our data back out?

10:21

Opzello

On the Team plan, yes — a read-only REST API over conversations and contacts, with workspace-scoped keys.

Those keys are a separate system from app logins on purpose: an integration can read your data, but it can never reach the product itself.

Start today

Find out what your inbox has been hiding.

Connect your number, let the AI read one week of real conversations, and look at what it surfaces. If nothing useful turns up, you have spent 14 days and no money.

Start 14-day free trial Read the docs

No credit card · Keep your number · Cancel anytime