Subscription Management

Settings → Subscription shows your current plan, renewal date, days remaining, and a side-by-side comparison with other available plans.

Plans

Opzello offers three plans:

• Free — one WhatsApp number, the shared team inbox, and a limited monthly AI allowance.
• Pro — 8 pooled seats, a larger AI allowance, campaigns and automations.
• Team — 18 pooled seats, the largest AI allowance, team analytics and CSAT, and the read-only REST API.

Seats are pooled across the workspace rather than billed per person. For current prices, see the pricing page — it reads them from the same place the app bills from, so it cannot go stale the way a number typed into this page can.

The subscription page shows your current plan status (active, trial, or past due) and the exact renewal date.

Upgrading or Downgrading

Click Upgrade or the plan card you want to switch to. You are taken to a Stripe-hosted checkout page. After successful payment, your plan and AI token balance update within seconds via webhook. If features do not appear immediately, sign out and back in once.

Downgrades take effect at the end of the current billing period—you keep Pro features until your renewal date.

Billing Portal

Access your billing portal to update payment methods, download invoices, or manage your subscription directly. Go to Settings → Invoices to view past invoices or open the Stripe billing portal.

Cancellation

Cancel anytime from the billing portal. You retain full access until the end of your paid period. Your data is preserved after cancellation—export via Settings → Data if you need a local backup.

For billing disputes or payment issues, contact support from the public Support page. Include your workspace email and the relevant invoice ID.