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Getting Help

Open a support ticket, choose a topic, and follow the replies

Last updated 2026-10-12

If something is not clear or not working, open a support ticket. The Opzello team answers on the ticket.

Before you start

  • You need to be signed in. Click Support in the Hub sidebar.
  • Your email address must be verified. If it is not, the page shows Verify your email to open a ticket. Open the link we sent to your inbox, then click I've verified it. You can ask for a new email from the same screen.
  • If you cannot sign in at all, the public Support page lists an email address to reach us.

Open a ticket

  1. On the Support page, click New ticket.
  2. Under What is this about?, pick a topic:
    • WhatsApp connection or messages: connecting a number, messages not arriving or not sending.
    • Plan, renewal or seats: start, renew or change your plan, add team seats.
    • Billing and invoices: invoices, payments, receipts.
    • Using Opzello: how to do something in the app.
    • Something isn't working: an error or a feature behaving wrongly.
    • Account and sign-in: login, password, email, deleting your account.
    • Idea or feature request: something you would like us to add.
    • Something else: anything not listed.
  3. Some topics offer Start from a template. A template fills in the subject and message for you, so you only add the details.
  4. Write a Subject (a one-line summary) and a Message. The message needs at least 20 characters. Say what you did, what you expected, and what happened instead.
  5. Choose a Priority if you need to: Low, Normal, High or Urgent.
  6. If it helps, add a Screenshot or file: JPG, PNG, GIF, WEBP or PDF, up to 5 MB.
  7. Click Send ticket.

We send you an email to confirm we received your ticket.

Plan tickets

When you choose Plan, renewal or seats, a short form appears. Choose what you would like to do:

  • Renew my plan: keep your current plan going. Pick how many months.
  • Change my plan: move to Pro or Team. Pick the plan and how many months.
  • Add team seats: more people on your Team plan. Say how many seats.
  • Start a plan: begin a paid plan after your trial. Pick the plan and how many months.

The form fills in the subject and message for you. Add anything else we should know, then send the ticket. Renew my plan is only available while your plan is running. Add team seats needs the Team plan.

Asking for a person

Tick I'd like a person from the team to reply if you want a member of the Opzello team to answer you personally.

Replies

Replies appear on the ticket under Your tickets, and we also send them to you by email. To answer, open the ticket, write in Reply and click Send reply.

If you have more to add about the same problem, reply on the existing ticket. Do not open a new one. This keeps the whole story in one place.

Limits

To keep support fast for everyone:

  • You can have up to 3 open tickets at a time. When you reach this, reply on one of them, or wait until one is resolved.
  • You can open up to 5 new tickets a day.